Patient Participation Group

What is the Patient Participation Group or PPG?

A Patient Participation Group (PPG) is a group of people who are patients of the surgery and want to help it work as well as it can for patients, doctors and staff. The NHS requires every practice to have a PPG.

Why should I join?

You have been to the surgery as a patient, parent, carer or friend. Your experiences matter and you can bring different ideas to the surgery to help us treat patients better or to improve what we do in some way. You will also gain a better understanding of the NHS, and gather feedback from other patients.

Will my views be heard?

Your views are important and will be listened to. It may not be possible to act on every suggestion, but all feedback is very valuable. Working in a spirit of mutual respect, openness and trust, all patients’ views will be discussed and, where appropriate, we will work together on solutions.

What is the commitment?

You will be asked to attend meetings. There are usually four meetings a year, each lasting less than one and a half hours.

How can I get involved?

Email the surgery on campus.patient-feedback@nhs.net or our PPG Chair, Brian Swallow, on bswallow@bswallow.karoo.co.uk. You can also call the surgery on 01482 492219 or come in person.

Supporting Documents

Patient Participation Group – Terms of Reference

Minutes December 2023