24 Hour Automated Telephone System

Order a repeat prescription, book, cancel or check your appointment – 24 hours a day, 7 days a week, 365 days a year

Through the use of a new telephone automated service you can now book, change, check or cancel your GP appointment or order your repeat prescription 24 hours a day, 7 days a week.

What is Patient Partner?

Patient Partner connects to our existing telephone system and clinical database and allows patients to book, cancel and check appointments using their telephone keypad. The system is available up to 24 hours a day and is designed to improve patient access, reduce DNA’s (Did Not Attend’s) and relieve some of the pressure on our phone system at busy times such as 8am every morning.

How will it work?

When a patient calls the surgery number and they will hear a new option. If you choose to use Patient Partner you will be asked to enter your date of birth and telephone number using the telephone keypad. Your phone details must be up to date as this will be used to identify you on our clinical system and it will reject your log in if there are any differences.

When your information has been checked and accepted by the system you will then be offered options to book, cancel or check outstanding appointments. If you choose to book a new appointment the system finds a suitable appointment and offers it to you. The patient then presses a button on the keypad to confirm that this is suitable and we confirm that the appointment has been booked.

To order a repeat prescription the system requires a 6 digit pin number which you need to set up at the practice.  Please call or come into the surgery so that we can activate your pin number.  ID is required to set up your pin.

By using this new service the practice hopes to manage, improve and ease telephone access along with easing the pain of early morning congestion, enabling you the patient more control of accessing the practice.