Raines House, 187 Cottingham Road, Hull, HU5 2EG
Telephone: 01482 492219
The surgery is closed - Contact NHS 111 if you can’t wait until the surgery re-opens
Surgery phone lines are open from 8:00am Monday to Friday. If you need a same day appointment, please phone first thing as most of our appointments for that day are available to book from 8.00am. Naturally, the phone lines will be busy, so please bear with us. For non-urgent appointments or other routine matters, please phone after 10:00am. Most of our appointments are 10 minutes in length, so please be thoughtful of other patients waiting if you have several problems.
Why does the receptionist ask me what is wrong?
Reception staff are members of the practice team and it has been agreed by the GPs that they should ask patients for a few details of ‘why they need to be seen’. This is so that the receptionist can direct you to the most appropriate person to deal with your problem. This can be covered by the following statement.
We aim to provide you with:
Receptionists are also asked to collect brief information from patients
Reception staff are bound by confidentiality rules
To make an appointment please contact the surgery by telephone; in person, using our 24 hour telephone system or online.
We would ask that you avoid telephoning during our busiest times, early morning; unless you feel you require an urgent appointment or visit. Our telephone number is 01482 492219.
Please call in to your usual surgery to make an appointment.
Patients who have informed us of their mobile telephone numbers will get a text reminder when their appointment is due.
If you are unable to keep a booked appointment please telephone the surgery as soon as possible, enabling us to offer this appointment to another patient.
Contact NHS 111 for the out of hours GP and the out of hours/emergency dental service.
GP Walk in Services
NHS walk-in centres offer convenient access to a range of treatments for dealing with minor illnesses and injuries. These include:
GP walk-in services in Hull are available at:
Story Street Walk in Centre
Wilberforce Health Centre
6 – 10 Story Street
Tel: 01482 335180
8.00am-8.00pm 7 days a week and Bank Holidays
You don’t have to be registered with the practice and you don’t need an appointment to access the walk in service.
Minor Injuries Unit
Have you suffered a sprain, strain, cut, mild burn or other minor injury? Then the urgent treatment centre (minor injuries unit) at Bransholme Health Centre is the best place for you to seek treatment. No appointment is necessary and it is open 24 hours a day 7 days a week.
If you have a cold, cough or sore throat then your Pharmacist may be able to help. Find out more here.
In the event of a life-threatening emergency (such as loss of consciousness, acute confused state, fits that are not stopping, severe chest pain, breathing difficulties or severe bleeding that cannot be stopped) you need to dial 999 and visit A&E immediately.