Making an Appointment

Surgery phone lines are open from 8:00am Monday to Friday. If you need a same day appointment, please phone first thing as most of our appointments for that day are available to book from 8.00am. Naturally, the phone lines will be busy, so please bear with us. For non-urgent appointments or other routine matters, please phone after 10:00am. Most of our appointments are 10 minutes in length, so please be thoughtful of other patients waiting if you have several problems.

Why does the receptionist ask me what is wrong?

Reception staff are members of the practice team and it has been agreed by the GPs that they should ask patients for a few details of ‘why they need to be seen’. This is so that the receptionist can direct you to the most appropriate person to deal with your problem. This can be covered by the following statement.

We aim to provide you with:

• The most appropriate medical care
• From the most appropriate healthcare professional
• At the most appropriate time

Receptionists are also asked to collect brief information from patients

• To help doctors prioritise house visits and phone calls
• To ensure that all patients receive the appropriate level of care
• To direct patients to see the nurse or other health professional rather than a doctor where appropriate

Reception staff are bound by confidentiality rules

• Any information given by you is treated in the strictest confidence
• The practice takes any breach of confidentiality very seriously and will deal with it accordingly
• You can ask to speak to a receptionist in private away from the reception counter
• However if you feel an issue is very private and do not wish to say then we will respect your decision

Make an appointment

To make an appointment please contact the surgery by telephone; in person, using our 24 hour telephone system or online.

By telephone

We would ask that you avoid telephoning during our busiest times, early morning; unless you feel you require an urgent appointment or visit.  Our telephone number is 01482 492219.

In person

Please call in to your usual surgery to make an appointment.

Text Messages

Patients who have informed us of their mobile telephone numbers will get a text reminder when their appointment is due.

Cancelling appointments

If you are unable to keep a booked appointment please telephone the surgery as soon as possible, enabling us to offer this appointment to another patient.

When the surgery is closed

Contact NHS 111 for the out of hours GP and the out of hours/emergency dental service.

GP Walk in Services

NHS walk-in centres offer convenient access to a range of treatments for dealing with minor illnesses and injuries. These include:

• infections and rashes
• blood pressure checks
• fractures and lacerations
• emergency contraception and advice
• stomach aches
• vomiting and diarrhoea
• hay fever
• insect and animal bites
• stitches (sutures)
• dressing care
• minor cuts and bruises
• minor burns and strains
• stop smoking support

GP walk-in services in Hull are available at:

Story Street Walk in Centre
Wilberforce Health Centre
6 – 10 Story Street
Hull
HU1 3SA
Tel: 01482 335180

8.00am-8.00pm 7 days a week and Bank Holidays

You don’t have to be registered with the practice and you don’t need an appointment to access the walk in service.

Minor Injuries Unit

Have you suffered a sprain, strain, cut, mild burn or other minor injury? Then the urgent treatment centre (minor injuries unit) at Bransholme Health Centre is the best place for you to seek treatment. No appointment is necessary and it is open 24 hours a day 7 days a week.

If you have a cold, cough or sore throat then your Pharmacist may be able to help. Find out more here.

In the event of a life-threatening emergency (such as loss of consciousness, acute confused state, fits that are not stopping, severe chest pain, breathing difficulties or severe bleeding that cannot be stopped) you need to dial 999 and visit A&E immediately.