Raines House, 187 Cottingham Road, Hull, HU5 2EG
Telephone: 01482 492219
Surgery Closure for GP/Nurse Training – Wednesday 21st June 2023 from 12:30pm Wanting to Register with a GP ? National Patient Survey Results 2022
HOW TO COMPLAIN
If appropriate we like to try and resolve issues informally, in the first instance please discuss your complaint with the staff member concerned. Where the issue cannot be resolved at this stage, please contact our Practice Manager – Mark Whitaker, who will try to resolve the issue and offer you further advise on the complaints procedure. If your problem cannot be resolved at this stage and you wish to make a formal complaint, please let us know as soon as possible, ideally within a matter of days. This will enable the practice to get a clear picture of the circumstances surrounding the complaint.
If it is not possible to raise your complaint immediately, please let us have details of your complaint within the following timescales:
Most importantly, Identify what the practice can do to make sure the problem does not happen again.
HOW TO COMMENT OR COMPLIMENT
Positive feedback is always welcomed but in general people only feedback when there is a problem, as a practice we try to maintain staff morale and review what we do and how we do it. Patient feedback on things we do well is always shared with the practice team and reviewed together.
If have any suggestions or positive feedback you wish to share, please do so using the ‘Contact Us’ form, via email – firstname.lastname@example.org , in person or in writing.